Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Cyntrica LLC (“GovConHelp”, “we”, “us”) governing your use of the GovConHelp web application, marketing website, and related services (collectively, the “Service”).

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT OR OTHERWISE USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS.

1. Acceptance & eligibility

By creating an Account, accessing, or using the Service you confirm that:

• You are at least 18 years old.
• You have the legal capacity to enter into a binding contract.
• If you are using the Service on behalf of a company, partnership, or other entity, you have authority to bind that entity to these Terms, and references to “you” include the entity.
• You are not barred from receiving services under the laws of the United States or any other applicable jurisdiction, and you are not on a U.S. government denied-party or sanctions list.

2. The Service

GovConHelp is a web-based productivity tool for U.S. federal and state government contractors. Features include opportunity search, capability statement generation, RFP analysis, go/no-go scoring, compliance matrix generation, proposal drafting, cost estimation, red-team review, form auto-fill, and related workflow automation. The Service uses third-party large language models to generate AI-assisted output.

We may add, modify, or remove features at any time. We will use reasonable efforts to notify Account holders of material changes that adversely affect a feature you use.

3. Accounts & security

You are responsible for:

• Keeping your password and any two-factor authentication credentials confidential.
• All activity that occurs under your Account, except where unauthorized access results from our breach of security obligations.
• Notifying us promptly at [email protected] if you suspect unauthorized access.
• Maintaining the accuracy of your contact information.

You may not share your Account credentials. Each user must have their own Account. We offer team membership for collaborative workspaces; see team management.

4. Subscriptions, billing, cancellation

4.1 Plans

We offer free and paid subscription plans. Plan terms, feature limits, and prices are displayed at /billing/ and may change from time to time. Changes that increase price take effect at your next renewal; we will give you advance notice.

4.2 Payment and auto-renewal

Paid plans are billed in advance on a monthly or annual basis. Subscriptions automatically renew at the end of each billing cycle unless cancelled. You authorize us, through our payment processor Stripe, to charge your designated payment method for all fees and applicable taxes.

4.3 Cancellation and downgrades

You may cancel a paid subscription at any time via the Stripe customer portal accessible from /billing/portal/. Cancellation takes effect at the end of the current billing cycle; the Service remains available until then. Downgrades scheduled via /billing/downgrade/<plan>/ take effect at the next renewal.

4.4 Refunds

Except where required by law, fees are non-refundable. We may, at our sole discretion, offer pro-rated refunds in cases of extended Service outages or material defects we are unable to remedy.

4.5 Taxes

Listed prices do not include taxes. You are responsible for all applicable sales, use, value-added, withholding, and similar taxes, except for taxes based on our net income.

4.6 AI usage caps

Paid plans include per-month caps on AI actions and proposal counts. Exceeding the cap blocks further AI features until the next billing cycle or until you upgrade. We display your current quota state in your Account dashboard. We may revise cap values for new sign-ups at any time; existing plans honor the cap that was in effect when you subscribed until your next renewal.

5. Acceptable use

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of any applicable export-control or sanctions regulation.
• Upload, transmit, or generate content that infringes any third party's intellectual property, privacy, or other rights.
• Upload classified, ITAR-controlled, EAR-controlled, CUI, or other information for which transmission to commercial AI providers in the United States is restricted by law, regulation, or your own contractual obligations.
• Attempt to gain unauthorized access to the Service, other accounts, or the systems and networks supporting the Service.
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service except as expressly permitted by law.
• Use automated means (bots, scrapers) to access the Service beyond what is reasonably necessary for normal use.
• Circumvent rate limits, usage caps, plan boundaries, or technical restrictions.
• Resell, sublicense, or commercially redistribute the Service or its output as a standalone product.
• Use the Service to send unsolicited bulk communications, distribute malware, or interfere with others' use of the Service.
• Provide false or misleading information when creating an Account or completing a federal entity lookup.

6. Your Content & license to us

6.1 Ownership

You retain all right, title, and interest in the Workspace Content you upload, type, or otherwise provide to the Service. Workspace Content includes RFPs, company profile data, draft proposal text, cost models, form data, support tickets, and similar.

6.2 License you grant us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and otherwise process your Workspace Content solely to:

• Provide the Service to you and your team members.
• Transmit relevant portions of the content to third-party AI providers (Anthropic, OpenAI) for processing as described in our Privacy Policy.
• Generate aggregated, de-identified analytics that do not identify you or any specific Workspace Content.
• Comply with legal obligations or enforce these Terms.

The license terminates when you delete the Content or when your Account is deleted, subject to backup-retention and legal-retention periods described in the Privacy Policy.

6.3 Your representations

You represent that you have the necessary rights, licenses, and authority to upload all Workspace Content, and that doing so does not violate applicable law or any third party's rights.

7. AI output & user responsibility

You are solely responsible for:

• Reviewing all AI output before relying on it for a bid decision, government submission, or any other consequential use.
• Verifying factual claims — including dollar figures, dates, regulations cited, past-performance references, and personnel credentials.
• Confirming compliance with the actual solicitation text, applicable FAR / DFARS clauses, agency-specific instructions, and your own internal review process.
• Signing and certifying submissions — only authorized representatives of your organization may sign a federal proposal or representation; the Service does not do this for you.

We make no representation that AI output is accurate, complete, current, fit for any particular purpose, or non-infringing. To the maximum extent permitted by law, you waive any claim against us arising from your reliance on AI-generated output without independent review.

8. Government contracting disclaimer

The Service is a productivity tool. It does NOT:

• Guarantee that you will win any contract, qualify for any set-aside, or be eligible for any award.
• Provide legal counsel on federal procurement, GAO protest practice, suspension and debarment, or Small Business Administration size-status determinations.
• Verify your eligibility to bid on a particular solicitation. You must independently confirm eligibility against your SAM.gov registration, NAICS code, certifications, and set-aside status.
• Submit proposals to any agency. You remain solely responsible for timely and accurate submission via the agency's required portal (SAM.gov, PIEE, agency-specific systems, etc.).
• Constitute a marketing or capture consultant. Strategic decisions about pricing, teaming, and bid/no-bid are yours.

We make no representations that the Service or AI output complies with any specific procurement standard, including but not limited to FedRAMP authorization levels, NIST 800-171 controls, CMMC requirements, Section 508, or other federal information-security or accessibility frameworks. If your contract obligations require any specific compliance posture, you must independently evaluate the Service against those requirements before transmitting controlled data.

9. Our intellectual property

The Service — including its source code, design, branding, prompts, templates, user interfaces, and documentation — is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription. No other license or right is granted. You may not remove our branding, claim our work as your own, or reuse our code or designs in competing products.

10. Confidentiality

Both parties may receive information that is confidential. We will not disclose your Workspace Content to third parties except as required to operate the Service (see Privacy Policy §5) or as required by law. You agree not to disclose any non-public details of the Service (including pre-release features, internal pricing, and our roadmap) without our written permission.

11. Warranties & disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the exclusions above apply to the maximum extent permitted by law.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST CONTRACTS, LOST OPPORTUNITIES, LOST DATA, OR REPLACEMENT COSTS, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS (US$100).

The limitations in this Section apply regardless of the legal theory (contract, tort, statute, or otherwise) and survive termination of these Terms.

13. Indemnification

You will indemnify, defend, and hold harmless Cyntrica LLC, its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) your Workspace Content; (b) your use of the Service in violation of these Terms; (c) your violation of applicable law; (d) your violation of any third party's rights; or (e) your submission of any government proposal generated wholly or partially using the Service.

14. Suspension & termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, exposed us or other users to legal or security risk, or failed to pay fees when due. Upon termination, your right to use the Service immediately ends. Sections 6.1 (ownership), 9 (our IP), 10 (confidentiality), 11 (warranties), 12 (liability), 13 (indemnification), 16 (governing law), and 17 (general) survive termination.

You may close your Account at any time via /profile/delete/. Refunds for prepaid but unused subscription periods are not provided except as set out in §4.4.

15. Modifications to the Service and these Terms

We may modify the Service at any time. We may also revise these Terms; when we do, we will update the “Last updated” date and, for material changes, notify Account holders by email at least 30 days before the new Terms take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

16. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved as follows:

1. Informal resolution first. The parties will attempt in good faith to resolve any dispute within 30 days of written notice describing the dispute.
2. Binding arbitration. If informal resolution fails, the dispute will be settled by binding arbitration administered by the American Arbitration Association under its then-current Commercial Arbitration Rules, before a single arbitrator seated in Delaware. The arbitrator's decision may be entered in any court of competent jurisdiction.
3. Class-action waiver. Both parties waive any right to bring or participate in any class, collective, or representative action. Disputes must be brought in an individual capacity only.
4. Carve-outs. Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information without first proceeding through informal resolution or arbitration.

17. General

• Entire agreement. These Terms (with the Privacy Policy and any Order Form) constitute the entire agreement between you and us and supersede any prior agreements.
• Severability. If any provision is held unenforceable, the remaining provisions stay in effect; the unenforceable provision is reformed to the minimum extent necessary.
• No waiver. A waiver of any breach is not a waiver of any subsequent breach.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (natural disasters, internet outages, regulatory actions, etc.).
• No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
• Notices. We may give notice by email to the address on your Account or by posting on the Service. Notice to us must be sent to [email protected].
• U.S. government end users. If you are a U.S. federal, state, or local government entity, the Service is “commercial computer software” and “commercial computer software documentation” under FAR 12.212. Use is governed by these Terms; supplemental terms required by your acquisition regulations apply only to the extent expressly accepted by us in writing.

18. Contact

• Legal / contract: [email protected]
• Privacy: [email protected]
• Security: [email protected]
• Postal: Cyntrica LLC, 8 The Green Suite #8346, Dover, DE 19901